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  • Established for over 10 years

Privacy Policy

This privacy policy is for this website (www.shop4fasteners.co.uk) and served by Shop4Fasteners and governs the privacy of its users who choose to use it. This privacy policy sets out how Shop4Fasteners uses and protects any information that you give Shop4Fasteners when you use this website. Shop4Fasteners is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Shop4Fasteners may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy. Any questions regarding this policy and our privacy practices should be sent by email to info@shop4fasteners.co.uk, by post to Shop4Fasteners PO Box 1900 Sheffield S3 8XZ or by telephoning us on 0114 263 4422.

How do we collect information from you?

We obtain information from you when you use our website, for example, when you contact us about goods and services, when you place an order, or when you sign up to our monthly newsletter.

What type of information is collected from you?

The personal information we collect might include your name, address, telephone number, email address, IP address, and information regarding what pages are accessed and when. If you place an order online, your card information isn't held by us, but is collected instead by our third party payment processors, who specialise in secure online capture and processing of credit/debit card transactions.

How is your information used?

We use your information only in the following ways:

  • Process orders you have placed;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • Notify you of any changes to our services or products;
  • Send you communications you have requested and that may be of interest.

We are legally required to hold some types of information to fulfil our statutory obligations (for example retaining records for the purpose of tax returns). We will retain these records for no longer than is necessary by law.

Who has access to your information?

We will not sell your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers and other associated organisations for the purposes of providing products or services to you on our behalf (for example to fulfil orders). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the product service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties beyond this company for use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law.

When you are using our secure online order pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

What are my choices?

You have the choice of whether you receive information from us or not. If you don't wish to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or post unless you have given your prior consent. You can change your marketing preferences at any time by contacting us email at info@shop4fasteners.co.uk, by post at Shop4Fasteners PO Box 1900 Sheffield S3 8XZ or by telephoning us on 0114 263 4422.

How can I access, update or delete my information?

You have the right to request the following:

  • A copy of the data that is held in relation to you;
  • Amendment to the data held in relation to you if it is incorrect;
  • Deletion of all the data held in relation to you, excluding that which has a legitimate interest in being retained, such as order data.

If you wish to request any of the above then please contact us by email at info@shop4fasteners.co.uk, Shop4Fasteners PO Box 1900 Sheffield S3 8XZ or by telephoning us on 0114 263 4422.

Security to keen your information safe

When you give us personal information, we take measures to ensure that it is treated securely. All information you send to us including sensitive information such as credit or debit card details is encrypted and protected with SHA-2 Encryption over SSL. When you are on a secure page, a green lock icon will appear at the top of your web browser. Once we receive your information, we make our best effort to ensure its security on our systems. Where you have chosen a password which enables you to login and access your user account on our website, you are responsible for keeping this password confidential.

Use of 'cookies'

Like the majority of websites on the internet, Shop4Fasteners uses 'cookies', which are small pieces of information used to provide the best possible experience for users of our website. It is possible to switch off cookies using your browser settings, however this may impact features and lead to a loss of functionality when using our website. For more information, including the list of cookies we collect, see our policy on cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Email Newsletter

This website operates an email newsletter, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

Privacy Policy last updated April 2018 by Shop4Fasteners
Shop4Fasteners PO Box 1900 Sheffield S3 8XZ